Refund Policy

Last Updated: September 1, 2026

Because DS Graphics specializes in custom apparel, embroidery, hats, decals, graphics, and other personalized products, most orders are made specifically for each customer and are therefore generally not eligible for return or refund once production has begun.

Custom Orders

Custom products are created based on customer-approved artwork, sizing, quantities, colors, product selections, and other specifications.

For this reason, custom orders are generally final sale and cannot be returned or refunded because of:

A change of mind
Incorrect size selection
Customer-approved spelling or design errors
Color or placement preferences previously approved by the customer
Products no longer being needed
Event cancellations or schedule changes
Minor variations that are normal in custom printing or embroidery

Customers are responsible for carefully reviewing all order details and proofs before approving production.

Errors Made by DS Graphics

If DS Graphics makes an error with your order, please contact us as soon as possible.

Examples may include:

Incorrect artwork compared with the approved proof
Incorrect personalization
Wrong products supplied
Production defects
Missing items

We may request photographs or other information so we can review the issue.

Depending on the circumstances, DS Graphics may provide:

A replacement
A correction or reprint
Store credit
A partial refund
A full refund

The appropriate solution will depend on the specific issue.

Defective or Damaged Products

If you receive a product that is defective or damaged, please contact DS Graphics promptly after receiving the order.

Please include photographs showing the defect or damage when possible.

Normal wear, improper washing, misuse, or damage occurring after the customer receives the product is not considered a manufacturing defect.

Order Cancellations

If you need to cancel an order, please contact DS Graphics as soon as possible.

Orders may be canceled before materials have been ordered or production has begun, subject to any design, setup, or preparation work already completed.

Once garments, materials, or other products have been purchased specifically for an order, or production has begun, refunds may be limited or unavailable.

Any non-refundable costs already incurred by DS Graphics may be deducted from an approved refund.

Deposits and Setup Fees

Deposits, artwork fees, embroidery digitizing fees, setup charges, or other project preparation costs may be non-refundable once the associated work has been completed.

Specific payment and deposit terms may also be included on your quote or invoice.

Sizing

Customers are responsible for selecting the correct sizes before an order is placed.

Garment sizing may vary between manufacturers and styles. DS Graphics is not responsible for products that do not fit when the size ordered matches the customer's approved order.

Customers are encouraged to review available manufacturer sizing information before confirming an order.

Customer-Supplied Products

If DS Graphics agrees to print, embroider, or decorate an item supplied by the customer, refunds or replacement of the original item may not be available if the item is damaged during the customization process.

Customer-supplied items are accepted with the understanding that custom production processes involve some risk.

Refund Processing

If a refund is approved, it will generally be issued using the original payment method when possible.

Processing times may vary depending on the payment provider or financial institution.

If you have a question or concern about an order, return, replacement, or refund, please contact:

DS Graphics
Luck, Wisconsin 54853
Email: drewpenzkoer@gmail.com
Phone: 715-338-6649