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Shipping Policy

Last Updated: September 1, 2026

DS Graphics provides custom apparel, embroidery, hats, decals, graphics, and related products. Because most orders are custom-made, shipping and delivery arrangements may vary depending on the size, destination, and type of order.

Order Completion

Production and completion times vary depending on the products ordered, quantity, artwork requirements, supplier availability, and current production schedule.

Any turnaround time provided by DS Graphics is an estimate unless a specific completion date has been confirmed in writing.

Customers with a firm event date or deadline should notify DS Graphics before placing an order.

Local Pickup

Local pickup may be available for completed orders.

Pickup details and availability will be arranged directly with the customer once the order is ready.

Customers should wait until they have received confirmation from DS Graphics before arriving to pick up an order.

Local Delivery

Local delivery may be available for certain orders depending on location, order size, and scheduling availability.

Any applicable delivery charges will be communicated before delivery is arranged.

Shipping

DS Graphics may ship completed orders when requested.

Shipping costs are based on factors such as:

  • Order size and weight

  • Shipping destination

  • Packaging requirements

  • Delivery speed

  • Carrier rates

Applicable shipping charges will be communicated as part of the order, quote, or invoice.

Shipping Timeframes

Shipping time begins after the custom order has been completed and is ready to leave DS Graphics.

Carrier delivery estimates are separate from DS Graphics production time.

Once an order has been given to the shipping carrier, delivery delays caused by the carrier, weather, transportation disruptions, or other circumstances outside the control of DS Graphics may affect arrival times.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address.

DS Graphics is not responsible for delays or additional costs resulting from incorrect or incomplete shipping information provided by the customer.

If a package is returned because of an incorrect address or unsuccessful delivery, additional shipping charges may apply before the order is reshipped.

Lost or Damaged Shipments

Customers should inspect packages upon delivery.

If an order appears to have been damaged during shipping, please contact DS Graphics as soon as reasonably possible and provide photographs of:

  • The damaged packaging

  • The shipping label

  • The affected products

We will work with the customer and, when applicable, the shipping carrier to determine the appropriate next steps.

If a shipment appears to be lost, please contact DS Graphics so we can review the tracking information and assist with the carrier claim process when appropriate.

Custom Products

Because DS Graphics products are often custom-made specifically for each customer, they generally cannot be returned simply because of shipping delays, a change of mind, or incorrect sizing selected by the customer.

If DS Graphics made an error with your order or the products arrive defective, please contact us so we can review the issue.

Contact

Questions about shipping, pickup, delivery, or a specific order may be directed to:

DS Graphics
Luck, Wisconsin 54853
Email: drewpenzkoer@gmail.com
Phone: 715-338-6649

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